Privacy Policy - Your Data Protection is Our Priority

Comprehensive Data Protection and Privacy Commitment

Understanding how we collect, use, and protect your personal information in compliance with Indian data protection laws.

Last Updated: January 15, 2025

This Privacy Policy explains how Laser247 Gaming Private Limited (“we,” “us,” “our,” or “Laser247”) collects, uses, shares, and protects your personal information when you use our website, mobile application, and services.

Types of Personal Information We Gather

Personal Identification Information

Required for Account Creation and Verification

  • Full Name – As per government-issued ID documents
  • Date of Birth – For age verification (18+ requirement)
  • Gender – Optional demographic information
  • Contact Information – Phone number, email address
  • Address Details – Complete residential address with PIN code
  • Identity Documents – PAN card, Aadhaar card, passport, or driving license

Financial Information

For Secure Payment Processing

  • Bank Account Details – Account number, IFSC code, bank name
  • Payment Methods – UPI IDs, credit/debit card details (encrypted)
  • Transaction History – Deposits, withdrawals, and gaming transactions
  • Tax Information – PAN details for TDS compliance

Gaming and Usage Data

To Enhance Your Gaming Experience

  • Game Preferences – Favorite sports, contest types, betting patterns
  • Performance Data – Fantasy scores, betting history, win/loss records
  • Platform Usage – Login times, session duration, feature usage
  • Device Information – Device type, operating system, browser details

Technical Data

Automatically Collected Information

  • IP Address – For security and geographic compliance
  • Browser Information – Type, version, and settings
  • Device Data – Hardware specifications, mobile device ID
  • Log Files – Server logs, error reports, and access logs
  • Cookies and Tracking – Website interaction data

Legitimate Purposes for Data Processing

Service Provision

Core Platform Operations

  • Account Management – Creating and maintaining your user account
  • Identity Verification – KYC compliance and fraud prevention
  • Payment Processing – Secure deposits, withdrawals, and transactions
  • Customer Support – Providing assistance and resolving issues
  • Platform Security – Fraud detection and account protection

Legal Compliance

Regulatory and Legal Requirements

  • Age Verification – Ensuring users are 18+ years old
  • Anti-Money Laundering – AML compliance and suspicious activity reporting
  • Tax Compliance – TDS deduction and reporting to tax authorities
  • Gaming Regulations – Compliance with state and central gaming laws
  • Court Orders – Responding to legal requests and investigations

Service Improvement

Enhancing User Experience

  • Personalization – Customizing content and recommendations
  • Analytics – Understanding user behavior and preferences
  • Product Development – Developing new features and services
  • Performance Optimization – Improving platform speed and reliability
  • Security Enhancement – Strengthening fraud detection and prevention

Communication

Keeping You Informed

  • Transactional Messages – Account updates, transaction confirmations
  • Promotional Communications – Bonus offers, new features, contests
  • Important Notices – Policy changes, maintenance schedules
  • Customer Support – Responding to queries and providing assistance

When and With Whom We Share Your Information

Service Providers

Trusted Third-Party Partners

  • Payment Processors – For secure financial transactions
  • Cloud Storage Providers – For secure data storage and backup
  • Analytics Services – For platform performance analysis
  • Customer Support Tools – For efficient query resolution
  • Security Services – For fraud detection and prevention

Legal Requirements

  • Law Enforcement – When required by court orders or legal processes
  • Tax Authorities – For TDS reporting and tax compliance
  • Gaming Regulators – For regulatory compliance and investigations
  • Financial Intelligence Unit – For suspicious transaction reporting

Business Transactions

  • Mergers and Acquisitions – If Laser247 is acquired or merged
  • Asset Sales – If business assets are sold or transferred
  • Bankruptcy – In case of insolvency or bankruptcy proceedings
  • Due Diligence – For potential investors or business partners

Consent-Based Sharing

  • Marketing Partners – For relevant promotional offers
  • Social Media Integration – When you choose to connect social accounts
  • Contest Partners – For sponsored tournaments and events
  • Research Studies – For gaming industry research (anonymized data)

Protecting Your Information

Technical Safeguards

Advanced Security Infrastructure

  • 256-bit SSL Encryption – All data transmission encrypted
  • AES-256 Data Encryption – Database and file encryption
  • Multi-Factor Authentication – Additional account protection layers
  • Firewall Protection – Network security and intrusion prevention
  • Regular Security Audits – Third-party security assessments

Administrative Controls

Organizational Security Measures

  • Access Controls – Role-based data access limitations
  • Employee Training – Regular privacy and security training
  • Background Checks – Verification of all staff members
  • Confidentiality Agreements – Legal binding for data protection
  • Incident Response Plan – Procedures for security breaches

Physical Security

Data Center Protection

  • Secure Facilities – Restricted access data centers
  • Surveillance Systems – 24/7 monitoring and recording
  • Environmental Controls – Temperature, humidity, and fire protection
  • Backup Systems – Redundant power and connectivity
  • Disposal Procedures – Secure destruction of physical media

Control Over Your Personal Information

Access Rights

Viewing Your Information

  • Data Access Request – View all data we hold about you
  • Account Dashboard – Real-time access to profile information
  • Transaction History – Complete financial transaction records
  • Gaming History – All contest and betting activity records

Correction Rights

Updating Your Information

  • Profile Updates – Modify personal information anytime
  • Document Updates – Replace expired or incorrect documents
  • Contact Changes – Update phone number, email, or address
  • Correction Requests – Report and correct inaccurate data

Deletion Rights

Data Removal Options

  • Account Closure – Permanent deletion of account and data
  • Selective Deletion – Remove specific data categories
  • Retention Periods – Understanding data retention timelines
  • Exceptions – Legal requirements preventing deletion

Portability Rights

Data Transfer Options

  • Data Export – Download your data in machine-readable format
  • Transfer Assistance – Help moving data to another platform
  • Format Options – Available in JSON, CSV, or PDF formats
  • Processing Time – Data export within 30 days of request

Website Cookies and Tracking Technologies

Types of Cookies Used

Essential and Optional Cookies

Strictly Necessary Cookies

  • Session Management – Maintaining your login session
  • Security Features – Protecting against fraud and abuse
  • Load Balancing – Optimizing server performance
  • Error Reporting – Identifying and fixing technical issues

Performance Cookies

  • Analytics Tracking – Understanding website usage patterns
  • Speed Optimization – Improving page loading times
  • Feature Usage – Analyzing which features are most popular
  • A/B Testing – Testing different versions of website features

Functional Cookies

  • Preference Storage – Remembering your settings and choices
  • Language Settings – Storing your preferred language
  • Theme Selection – Remembering dark/light mode preferences
  • Notification Settings – Managing alert preferences

Marketing Cookies

  • Targeted Advertising – Showing relevant promotional content
  • Campaign Tracking – Measuring marketing effectiveness
  • Social Media Integration – Connecting with social platforms
  • Retargeting – Showing ads on other websites

Cookie Management

Controlling Cookie Settings

  • Browser Settings – Disable cookies through browser preferences
  • Opt-Out Tools – Use our cookie preference center
  • Third-Party Tools – Industry opt-out mechanisms
  • Regular Clearing – Automatically delete cookies periodically

How Long We Keep Your Information

Account Data

Active User Information

  • Profile Data – Retained while account is active
  • KYC Documents – Kept for 5 years after account closure
  • Financial Records – Maintained for 7 years for tax compliance
  • Communication History – Stored for 3 years for support purposes

Inactive Accounts

Dormant Account Management

  • Dormancy Period – Accounts inactive for 2+ years
  • Data Archival – Moving to secure archive storage
  • Deletion Timeline – Complete deletion after 5 years of inactivity
  • Reactivation – Data restoration if account is reactivated

Legal Requirements

Mandatory Retention Periods

  • AML Records – 5 years as per RBI guidelines
  • Tax Documents – 7 years for IT Act compliance
  • Gaming Licenses – As required by state gaming authorities
  • Court Orders – Until legal matter resolution

Safeguarding Minors

Age Verification

Strict 18+ Policy

  • Registration Blocks – Automatic rejection of under-18 registrations
  • Document Verification – Mandatory age proof documents
  • Parental Notifications – Alerting parents if minors attempt registration
  • Account Termination – Immediate closure of underage accounts

Data Protection for Minors

Enhanced Protection Measures

  • Zero Tolerance – No data collection from users under 18
  • Immediate Deletion – Instant removal of any minor’s data
  • Reporting Mechanisms – Easy reporting of underage users
  • Staff Training – Specialized training for age verification

Cross-Border Data Processing

Data Localization

Indian Data Storage Compliance

  • Primary Storage – All personal data stored within India
  • Backup Systems – Secondary backups also in Indian data centers
  • Processing Location – Core processing activities in India
  • Vendor Requirements – Third-party vendors must use Indian infrastructure

Limited International Transfers

Exceptional Circumstances

  • Technical Support – Emergency technical assistance from global teams
  • Security Services – International fraud detection services
  • Legal Compliance – Court-ordered international investigations
  • Adequate Safeguards – Standard contractual clauses for protection

Changes and Notifications

Update Notifications

How We Inform You of Changes

  • Email Notifications – Direct email to registered address
  • Website Banners – Prominent notifications on platform
  • App Notifications – Push notifications for mobile users
  • Account Dashboard – Alerts in user account section

Significant Changes

Major Policy Modifications

  • 30-Day Notice – Advance notice for significant changes
  • Opt-Out Options – Choice to close account if disagreeing with changes
  • Grandfathering – Existing users may retain some previous terms
  • Legal Review – All changes reviewed by legal experts

Reaching Our Privacy Team

Data Protection Officer

  • Name: Ms. Priya Sharma, Chief Privacy Officer
  • Email: fdgdfgkl@gmail.com
  • Phone: +91-124-4567891 (Privacy Helpline)
  • Address: Laser247 Gaming Pvt. Ltd., Privacy Dept., Gurgaon

Privacy Rights Requests

  • Online Form – Privacy request form on website
  • Email Submission – Send detailed request to privacy email
  • Phone Support – Call privacy helpline for assistance
  • Written Request – Post physical letters to corporate address

Privacy Complaint Resolution

  • Internal Process – Initial review by privacy team
  • Escalation Path – Senior management review if needed
  • External Authorities – Option to approach data protection authorities
  • Timeline – Resolution within 30 days of complaint receipt